I just want to say THANK YOU SO MUCH for being understanding. I also really appreciate the reduced price of $1.25. I have not even ordered yet and your customer service has exceeded my expectations. I will definately spread the word about your company. You have been very accomodating and I appreciate it greatly.
I received my package of butterfly bookmarks on Tuesday 19th of May. They are beautiful, Thank you very much Regards Vanessa I wanted to thank you for a wonderful purchasing experience. I was able to purchase a wonderful wedding shower favor that was as unique as it was useful. The price was worth every penny and then some. I cannot thank you enough for delivering more than you promised. Planning parties is something I do often, and I can assure you I will be back to your site!
Warmly, Katie Lafayette, LA
The party was wonderful and everyone loved the candles -- they also made a great decoration. Thank you for your professionalism and responsiveness...I will definitely recommend your company to all I know! Thanks again for everything -- you run a first rate organization -- customer oriented and responsive.
Thank you for your great service, my bookmarks arrived in South Africa in perfect condition.
Thanks once again. Best wishes
Kim South Africa
Many thanks for all your help and your prompt response. I must say you are an asset to your company and because of the service I have received from you I will surely bookmark this website for future use, once again Many thanks
Goodday, Just want to thank you for the service. I have received the gifts 3 weeks before the wedding and my guests loved the gift.
Thank you. Let me take this opportunity to tell you that your products are awesome.
Just wanted to let you know that we absolutely loved our lip balm baby shower favors, and thank you so much for getting them to us on time! They were a hit and the perfect touch to the shower! Thank you for your assistance and for providing us with such a quality item.
Thanks. You had the only website that could deliver quickly w/o paying a ton for shipping. This gift will make the shower fun, thanks to your business.
Hello, Just wanted to write you a note about these great favors! I ordered the 45 CR-2224-FC Choice Crystal Butterfly Design Key Chains and they were a big hit. The box and wrapping alone was really nice, and there were tons of "oooh"s and "aahhh"s when everyone opened them up. Not a single person forgot or left behind their butterfly. These were adorable and at a great price! The shipping was fast and they were packaged very well. If I have another event, I will be coming back to this site!
I received the perfect pair candles to be used for my daughter's wedding favors. They are absolutely adorable and so real-like; color variations, freckles, and scent. I have spoken on the phone on more than one occasion over the past year to Amanda (I believe) and she was more than patient and helpful each time. The samples were a great idea and the actual favors are as perfect as the sample. Thank you so much.
The Perfect Pair is my daughter's theme and these candles with the leaf noting their name and date and the little bow were the crowning touch. We couldn't be more thrilled and recommend you every chance we get. When I was reading a response from another happy customer I saw that she had ordered the bridal dress sachets for her bridal attendants. I thought that was a great idea so I ordered some for my daughter's attendants to add to their goodie bag and one for her as a suprise and scented memory of her beautiful wedding day. I know I'll be pleased.
Jim & Linda
Thank you so much for rushing the bridal dress sachets to me. I love them and so do my bridesmaids!!! I really really appreciate it! You're customer service is fantastic and I have told so many people about your website. Thanks again, I'll definitely be back!
Thank you. Once again you listened to my story, replied lightning quick, and I got the answer I was hoping for. A+ customer service. I will highly recommend you to anyone I work with who's getting married (staff of 200+).
Hello Eileen,I wanted to say how positively wonderful it has been buying with Serendipity! I've been dealing with your customer service representative who so kindly answered all my questions and gave me accurate, detailed information. I received my products today, (7 days early!). She has been a terrific help, which I think makes Serendipity stand out...you can actually speak with someone. I was fretting over party favors for my wedding in April, and I chose you guys for your 1-800 contact! Canandians appreciate this extension of service!
Wow, talk about quality customer service!!! The word "quality" is used in many business mission statements, but it is rare to find a company who actually meets that expectation. I will be bookmarking your website in my "Favorites", and recommend you to my family and friends. Thank you so much for your perfect response to my request.
Best Regards, Marie
Eileen, I just received my order of 200 pear candle favors for my daughter's wedding. I just had to let you know how pleased we are with them! Great care was taken in packing this order. Each pear is nestled in protective plastic, with cardboard dividers separating each pear. I must admit I was a little concerned how they would fare making the trip from California to Pennsylvania. The pears, tags and bows are perfect. Thank you so much for a beautiful product , attention to detail, and exceptional customer service!
Best regards, Elizabeth
I was delighted to find that all of the products were exactly as they appeared in the web photos. We're very happy with the quality. I've found your selection to be large, varied, unique and affordable. I've also enjoyed the courteous and helpful customer service that I've received over the phone. You've also sent e-mail regarding the status of my shipment which was much appreciated. I plan to order additional merchandise in the near future and will recommend you highly to others. This note sounds like a paid commercial but in fact I'm sincerely pleased and impressed with all aspects of your business. Thanks making the planning of my daughter's wedding easier. I wish you great success.
I wanted to thank you for providing such excellent service. I ordered my frames last week and received them at my door in two days!! I couldn't believe how fast they came and how beautiful they are. The time you took on the phone with me to answer my questions was very appreciated. You were very honest and spoke openly, never putting pressure on me to buy, which actually made me want to do business with you even more. I felt relaxed and knew that I was dealing with a professional business woman. I will definitely recommend you to others who are looking for great favors.
Thanks again...you helped to make my wedding planning that much easier!
Hello Lyn, Thank you! My mother and I are very pleased with the merchandise (silver bells). I look forward to placing additional orders with Favors by Serendipity in the future and I will definitely pass the good word on about your wonderful organization and service to others I know as well. I am truly satisfied with the service I received.
Again, thank you.
I received the bags Wednesday just as promised. They are beautiful. I have filled them with gold wrapped chocolates and attached the place card through the tassel. They look great. I'm sure they will be a bit hit at a bridal shower I am hosting on Sunday! I was pleased to do business with your company. Your quick response to any e-mails and notification of shipment was greatly appreciated!!
Best Wishes for many years of success!!!
Eileen, I apologize for not sending this out sooner ... but I think it was perhaps the next day or so after you sent me your e-mail, we did receive the balance of the frames. Everything is just perfect. I just wanted to let you know that both Shana and I completely appreciated all your efforts in not only working with us, but just the open communication of letting us know the status of shipments and things like that.
Although I work for a computer software firm in sales -- I first started w/ my company in a customer support role and have always had that slant since my days of working odd college jobs and the sort. I've always felt it was so important to interact with customers and you have no idea how much I have appreciated seeing your efforts and noticing how reassuring an e-mail here and there truly was. I want you to know that I am completely sincere when I say that you now have a customer for life -- when it comes to needing anything in terms of any sort of party favor, etc., your site will be the one that I not only check out first, but will be sure to recommend to anyone else.
Again, I thank you for everything and it has been nothing short of spectacular working with you.
Sincerely, Wade and Shana
Dear Eileen, The frames for our Corporate Dinner were a hit. Thank you so much for your prompt service. Our photographer took pictures before dinner and had 5 x 7 prints back by the end of the evening.
Thanks so much.
Dear Eileen, I wanted to let you know how much I appreciate your follow-through! You are a pleasure to do business with! As a producer, I am always looking for new guests, different products and I look for people like you, who I know are ethical, that way I know the viewers will be happy doing business with you! I have booked hundreds of guests and products over the years and I love promoting people like you who are RARE in the business world! Thanks again for keeping me up-to-date on things!
Hi Eileen: We received the order on Friday. We are very pleased with your customer service and the quality and creativity of your product. The magnets are a wonderful favor. It was a pleasure doing e-business with you!
Take Care, Charlene and Tom
Hi Eileen, I think that the seed packets are such a special touch. You are so wonderful to work with, I will be sure to mention you whenever the chance arises. It is a true pleasure doing business with you. And I should know because I do all my shopping on the net and people like you are hard to come by and with such great service. If you ever need a reference you can give my name out. Thanks so very much Eileen for everything!!
You are a sweetheart.
Dear Eileen, We received our order yesterday and they are way cute!! I am very pleased with my order. On another note, I want you to know that I appreciate lots your help and concern. It made me feel real good and really added a special personal touch.
THANK YOU SO MUCH!!!
Hi Eileen, I have referred your company to my many friends who are getting married. Your customer service has been outstanding and I am so happy with the bottle openers.
Thank you very much for the prompt and courteous delivery of the beautiful frames. I appreciate your help in making my wedding a success! Jennifer Hi Eileen. I just wanted to let you know that I received my order last night. The favors look GREAT!!! They are ADORABLE.
Thanks again for your help. I will DEFINITELY keep you in mind for the future.
To: Eileen of Serendipity Favors Dear Eileen, Lucky us to have found you. Everyone loved the bubbles, the sandcastles, etc. We appreciate all your time and care in making our event even more special. Thanks again from the bottom of our hearts.
Patty & John
Dear Eileen Thank you so much for doing such a great job making our party favors. They looked great and the mints tasted delicious. Frank & I really appreciate you making them for us.
Hi Eileen, The bells were very elegant as you said. You did a great job.
Hi Eileen The favors for my shower were a big hit! Working on the wedding count this week! Thanks for keeping in touch. You are great. Suzanne Thank you so much for the beautiful favors. We loved them!!! They are so perfect!! We can't wait to see them on our tables at the wedding reception. It is really special to have personalized favors, and will give our guests a memorable gift.
Julie & Tim
Dear Eileen, Everything is so beautiful and every one has liked them so far. We still have to wrap the things and I shall write you further. You were very helpful and reassuring, I thank you very much for that as I was initially scared/concerned about ordering it on line. Thanks again for your follow up. That is how customers build confidence.
When I started to plan my daughter's bridal shower I searched the web for companies that displayed items to be used for favors. I was trying to find a favor for my shower that was a keeper! I did not want to have the run of the mill plastic champagne glass or basket with mints or potpourri. I was trying to find a special gift that I would want to receive and be able to use, not discard.
I found your site on the web and was immediately drawn to some of the unique items you displayed. I was a little reluctant to just order them because you were in California and I'm in Illinois. You hear so may war stories about purchasing on the web that I kept hesitating to order. I finally phoned you and was immediately greeted by a very friendly voice who was very willing to take time to talk to me about your products, packaging and shipping. I explained my dilemma about needing the favors by a certain date and was assured that you would not have any problem with getting my order to me on time.
My order was shipped to me last week and they arrived safe and sound! I am so happy I ordered them; they even are cuter than the picture. Favors By Serendipity, I thank you for being such a pleasant company to work with, especially since you are so many miles away. I am sure that my shower will be most attractive with my decorations and my favors.
Thank you so much!!
Hi Eileen, Thank you so so much for shipping out the favor. I received it today and I'm thrilled.!! It is as beautiful as I pictured and then some. I know my daughter will be pleased too!!
Hi Eileen, Thank you. I truly found a gem in you, in my search for pears. I am very grateful for all your help.
Eileen, Thanks so much for shipping the dolphins. They look great! Very classy in that tulle wrapping.
Thanks so much. Great job.
Dear Madam, Today I received my order of placecard holders. I first called your store , after seeing your website, with some questions. I spoke with a very knowledgeable and pleasant gal. I opened my box and was so happy with its contents. This is quality and lovely. I went to MANY websites and looked in hundreds of catalogs until I came upon your site. Thank you. I just feel there is so much upset and complaining in the world you might like to hear of good things. Looking forward to your catalog.