The following comments from our customers are taken from actual email messages that we have received.


To Whom this may concern,

Thank you so much for the wonderful chocolate bridesmaids favors. They are truly one of a kind! You can really tell that you and your staff added little personal touches to each one. I will definitely recommend this place to everyone one I know and will probably place another order with you in the future.

Thanks again,
Tiffany

Hi,

Just wanted to let you know that I have received my goods. They did arrive Monday but I was unable to get to the post office to collect them until today. They look great and I am really happy with them Thank you for your great service. I will definitely be recommending the company to my friends in Australia, especially considering it is still cheaper to buy them through you and have them shipped to Australia, than it is to purchase the products over here! Not sure how that works..

But thank you again for your help, your communication was faultless.

Melissa

Dear, Favors by Serendipity

Thank You for all this help, it has been an excellent work, very very nice work and rapidity in the mailing, Thank You is beautiful work.
I recommend this web site.

Thank You Very Much,

Raul

Just a note to thank you for the lovely favors...they were delivered on time and a great response from all people invited to the bridal shower...will definitely keep your website handy... thank you again!!

Hi Just wanted to let you know that I received my order today and I wanted to thank you, everything is perfect! They will add a special touch to my shower and wedding.

Thanks Melissa

I just received my order of personalized favor candles. They came out great. Thanks so much for your attention to detail.

Mary

I would like to thank you so very much, for your service and friendliness. I have received everything but my engraved bank in just about a week. When ordering over the phone, the lady was nice, polite and very patient. Again I would just like to let you know how very impressed I am with your services.

Thank you Lorraine

Dear Serendipity, I wanted to let you know how pleased I was with the item I purchased. The Table Decoration/ Bridal Dress form is gorgeous! Your service was outstanding. The person that took my order over the phone was very friendly and helpful. This is the first wedding in my family among the children and with all my nieces and my daughter getting to that stage in their lives I will definitely be visiting your site.

Thank you so much!

Thank you for your great service, my bookmarks arrived in South Africa in perfect condition.

Thanks once again.

Best wishes

From Laredo, Texas.

I received the favors and am very pleased with all three! I don't know how I will decide, I am thinking about offering a choice of two to my guests!

Thanks for your prompt service! Denise

Hi again, Eileen. I put the bad stem in the mail yesterday, and marked the envelope "Fragile." Thank you so much for going out of your way to see that my daughter will have all these beautiful stems on her wedding cake. We will definitely shop at your site again when the occasion arises. What outstanding customer service!

Dear Eileen, I have just received my favors in record time and they are perfect. Thank you again for your prompt service.

Regards, Sue

Just a quick email to say a very big 'Thank-you' for the beautiful frames which arrived yesterday. I had previously ordered some very plain frames from a company here in Ireland - but they let me down at the last minute. For your information - there is absolutely nowhere in this country to purchase such frames - and a huge selection at that! It's an area which I feel will become huge in the future and recommend you advertise in some of the local magazines - I would quite happily recommend you should you ever consider.

Best Regards Lorna

Thank you for such great service. I will recommend you to all of my friends. I thought customer service was a thing of the past.

Sincerely,
Julie

Hi! I just received my favors for my wedding on May 20, 2007!! I just wanted to let you know how happy I am with them!! THANK YOU! Not only did they come out clean and crisp looking, the favors were packed well and here in great time!! I had ordered mint tins from another company and returned them because when they looked so cheap in person and the mints did not even come close to filling the can. Yours not only filled the tin nicely, they were good!! Thank you so much!! Good merchandise and good service means so much for this bride who's wedding is just around the corner!!

Jen

Thank you Sully

I'm very impressed with your invoice, very professional. Thanks for showing a personal interest in my sisters wedding. I look forward to doing business with you again.

Love
Debbie

Favors by Serendipity,

I just wanted to say I have received my wine stoppers and they look great so thank you for all your help and great service you provided me with.

Thanks,
Leigh

Hello

I just want to thank you for your professional customer service. I received damaged favors and your customer service rep assured me when i placed my order i would have nothing to worry about. she also credited my money back for the damaged favors. I love your web site, I love your favors, and now I love your staff. Thank you for crediting back my money on the one set of favors and assuring my order would be safe and not damaged and if it was, you guys would take care of it. Thank you so much.

A Happy Customer:

Jacqueline

Dear Serendipity,

I received my favors today, 8/3, six days after ordering them, and this was even after being notified that one of my items was no longer in stock. Serendipity is the absolute best, I can't imagine using any other internet company. The shower will be a success thanks to your company. Keep up the good work, I will recommend you to all my friends many who have marriage aged daughters.

Thank you,

Dale

They came, they were beautiful and made a big hit. I must say, it was a pleasure doing business with you folks and I would do so again.

Ruth

I received the adorable Rocking Horse Candle and Blue Bear Glass Candle baby shower favors within days after placing my order. They arrived in perfect condition, along with the cute Balloon Bear Favor cards. Your representative was very helpful and patient in assisting me with my order over the phone. All the ladies at the baby shower loved the favors. Thank for for helping to make the shower a success!

Best regards,

Susan

Debra

August 31, 2007

To Whom It May Concern:

I would like to Sincerely Thank Your Company at Favors by Serendipity for the prompt and professional service which was provided regarding my order. I only had one week to order party favors for my Baby Shower on September 1, 2007 and Serendipity came thru with both the Favors and Delivery on time. I am very pleased with the results and products - you have made my Baby Shower a memorable one. I will be sure and let me friends and family know about your wonderful products and customer service.

Once Again Thank You Serendipity!!!!!!!!!!!!!

Sincerely,
Linda

We wanted to share with you how pretty the cake jewelry made our wedding cake. It was absolutely gorgeous. Thank you for offering such great products.

Thank you Tiffany




Hello, I received the coasters we ordered for our wedding in November and they’re BEAUTIFUL! I was so pleased to see they were already put together and everything too! I received such a great deal on them and we’re really excited about handing them out to our guests! Thanks for great product and service!

Hi: I received my letters for my wedding cake. I can't thank you enough for helping me rush this order. I don't think either of us anticipated a "back order" on this, but it happens. I'm glad you worked with me on the cost. Thank you again, and they are just beautiful!! Even thought the cake is beautiful, these letters make the cake!!! I can't wait to see it put together....I love them, and what a keepsake!

Kathy and Dan

I am sorry that i did not see this message before we left. Everything worked out and your store was kind enough to deliver the 13 candles to the Mission Viejo Country Club on the 4th of August. The party was wonderful and everyone loved the candles -- they also made a great decoration. Thank you for your professionalism and responsiveness ...I will definitely recommend your company to all I know! Thanks again for everything -- you run a first rate organization -- customer oriented and responsive.

Thanks again! Lynn

Dear Jimmy, I got your letter this weekend for the Swiss Customs - a thousand thanks. Hopefully they'll let me have my money back The more I deal with the USA the more I'm convinced you folks can really teach the rest of us what it means to provide good customer service!

With thanks and regards Eileen

Thanks for the reply - my brain should have been working faster than it was - you guys are awesome and on your toes! Appreciate your professional service and will definitely use you again.

Best wishes Lisa

Dear Sir/Madam,

Just a small note to say a very big thank you for your service. I just received my parcel this evening.

The bookmarks were beautiful and so was the packaging. I must add I was pleasantly surprised to receive it so soon.

However, most of all I would like to say a special thank you for so patiently putting up with my constant mails and hundreds of queries.

Your customer service all over the globe is truly admirable.

You can be sure now of loads of orders from me in future and I shall surely recommend you on this side of the globe.

Thank you, your service was much appreciated.

Regards,

Suzie

(A customer sent one of our customer service representatives (Julie) flowers with the following thank you card. )

Julie, Thank you for getting the date corrected on my sister's baby shower mints! You went above and beyond the call of duty and I really appreciate it. The order arrived on Friday and they are perfect! Thanks again & enjoy.

Trisha

I would just like to give all of you a big THANK YOU!! My wedding was April 2, 2006. I previously ordered my wedding favors from another company. Big mistake!! The favors were suppose to be at my house on Sunday, March 26th, from the other company. I called them on Tuesday, March 28th because I still didn't have my order. I was told my order was on back order and wouldn't receive them until Tuesday, April 4th. I called your company on Thursday, March 30th to place a order and the order was at my door by Friday afternoon, March 31st. Thank you so much!!! I will be recommending and using your company in the future.

Cammie (One Happy Bride)

I would like to thank you so very much, for your service and friendliness. I have received everything but my engraved bank in just about a week. When ordering over the phone, the lady was nice, polite and very patient. Again I would just like to let you know how very impressed I am with your services. Thank you,

Lorraine

JUST WANTED TO LET YOU KNOW FOR FUTURE RECOMMENDATIONS THAT THE HEART SHAPED MEASURING SPOONS WERE A BIG HIT - BOTH THE BRIDE-TO-BE AND THE GUESTS LOVED THEM!

SUSAN

Hi Eileen! Thank you so much for your help. I will definitely help you out and take the ones with this tag...and thank you for helping me out by letting me exchange the order after I goofed. Your customer service is outstanding!

Thank you again! Sue

What timing - they were just delivered to my door, opened, and they are just what I was looking for! Had two weeks to plan a surprise wedding and receiving these on time wraps it up!

Clare

Hey Eileen, My name is Paige, I recently spoke to you on the phone regarding the save the date cards I liked from your site. My fiance and I would like to say that those cards were so cute and just as beautiful as you portray them on your site. They arrived yesterday, and when i opened that box, I had wide bride eyes when i saw how beautifully they were done.

Thank you so much Eileen. Paige

To whom it may concern: I just wanted to say that the customer service women, Eileen was very wonderful. She called me the next morning after I had placed my order, for my sister, to let me know that it wouldn't be in until the 25th of April, when the wedding is the 22nd. If it wasn't for people like her, a lot of people's weddings would be unhappy. Thanks again and please let her know that she's GREAT!!!!

Thank you, Jamie

Thank you for such a quick response to this problem. You have been wonderful and the favors look great! It is not your fault if UPS lost the case, so I will simply look forward to receiving the remainder of my favors. Thanks again!

Jessica

Just wanted you guys to know that I am very happy with everything I ordered!! Thank you guys so very much for making my day very special. The candle photos did not do justice. They are so amazing and beautiful. The pewter castle cake topper and the baroque pillar candle are so wonderful. Very fast shipping too!!

Thanks a lot! Annie

Dear Eileen..
First of all I would like to wish you a happy and prosperous New Year.. May it bring you the best of everything and much more customers ;)

Second, I received my favors last week, and they looked absolutely stunning in the boxes..

Thank you very much for such a great service, and sorry I didn't email you earlier.. pre-delivery chaos!!

I'm really looking forward to dealing with you soon.. and trust me, you'll be hearing from a lot of people in bahrain

Yours sincerely,
Mai

Thank you.

Once again you listened to my story, replied lightning quick, and I got the answer I was hoping for. A+ customer service. I will highly recommend you to anyone I work with who's getting married (staff of 200+).

Nancy

Hello Eileen,I wanted to say how positively wonderful it has been buying with Serendipity! I've been dealing with your customer service representative who so kindly answered all my questions and gave me accurate, detailed information. I received my products today, (7 days early!). She has been a terrific help, which I think makes Serendipity stand out...you can actually speak with someone. I was fretting over party favors for my wedding in April, and I chose you guys for your 1-800 contact! Canadians appreciate this extension of service!

Great Job!

Cynthia

Wow, talk about quality customer service!!! The word "quality" is used in many business mission statements, but it is rare to find a company who actually meets that expectation. I will be bookmarking your website in my "Favorites", and recommend you to my family and friends. Thank you so much for your perfect response to my request.

Best Regards, Marie

Best regards, Elizabeth

Thanks again...you helped to make my wedding planning that much easier!

MJG

Thank you! My mother and I are very pleased with the merchandise (silver bells). I look forward to placing additional orders with Favors by Serendipity in the future and I will definitely pass the good word on about your wonderful organization and service to others I know as well. I am truly satisfied with the service I received. Again, thank you.

Althea

I was pleased to do business with your company. Your quick response to any e-mails and notification of shipment was greatly appreciated!!

Best Wishes for many years of success!!!

Christine

I apologize for not sending this out sooner ... but I think it was perhaps the next day or so after you sent me your e-mail, we did receive the balance of the frames. Everything is just perfect.

I just wanted to let you know that both Shana and I completely appreciated all your efforts in not only working with us, but just the open communication of letting us know the status of shipments and things like that. Although I work for a computer software firm in sales -- I first started w/ my company in a customer support role and have always had that slant since my days of working odd college jobs and the sort. I've always felt it was so important to interact with customers and you have no idea how much I have appreciated seeing your efforts and noticing how reassuring an e-mail here and there truly was.

I want you to know that I am completely sincere when I say that you now have a customer for life -- when it comes to needing anything in terms of any sort of party favor, etc., your site will be the one that I not only check out first, but will be sure to recommend to anyone else.

Again, I thank you for everything and it has been nothing short of spectacular working with you.

Sincerely,

Wade  and Shana

D

The frames for our Corporate Dinner were a hit. Thank you so much for your prompt service. Our photographer took pictures before dinner and had 5 x 7 prints back by the end of the evening. 

Thanks so much. 

Cheri

I wanted to let you know how much I appreciate your follow-through! You are a pleasure to do business with! As a producer, I am always looking for new guests, different products and I look for people like you, who I know are ethical, that way I know the viewers will be happy doing business with you! I have booked hundreds of guests and products over the years and I love promoting people like you who are RARE in the business world! Thanks again for keeping me up-to-date on things!

Take Care!

Laura

We received the order on Friday. We are very pleased with your customer service and the quality and creativity of your product. The magnets are a wonderful favor. It was a pleasure doing e-business with you!

Take Care,

Charlene and Tom

I think that the seed packets are such a special touch. You are so wonderful to work with, I will be sure to mention you whenever the chance arises. It is a true pleasure doing business with you. And I should know because I do all my shopping on the net and people like you are hard to come by and with such great service. If you ever need a reference you can give my name out. Thanks so very much Eileen for everything!! You are a sweetheart. 

Becky

We received our order yesterday and they are way cute!! I am very pleased with my order. On another note, I want you to know that I appreciate lots your help and concern. It made me feel real good and really added a special personal touch. 

THANK YOU SO MUCH!!! 

Adrianna

I have referred your company to my many friends who are getting married. Your customer service has been outstanding and I am so happy with the bottle openers. 

Thanks again, 

Erica

Jennifer

Lisa

Dear Eileen,

Lucky us to have found you. Everyone loved the bubbles, the sandcastles, etc. We appreciate all your time and care in making our event even more special. Thanks again from the bottom of our hearts. Gratefully yours,

Patty & John

Thank you so much for doing such a great job making our party favors. They looked great and the mints tasted delicious. Frank & I really appreciate you making them for us.

Love, 

Meshgeen

The bells were very elegant as you said. You did a great job. Thanks

again, 

Suzanne

The favors for my shower were a big hit! Working on the wedding count this week! Thanks for keeping in touch. You are great. 

Suzanne

Julie & Tim

D

Everything is so beautiful and every one has liked them so far. We still have to wrap the things and I shall write you further. You were very helpful and reassuring, I thank you very much for that as I was initially scared/concerned about ordering it on line. 

Thanks again for your follow up. That is how customers build confidence. 

Saroj

I was trying to find a special gift that I would want to receive and be able to use, not discard. I found your site on the web and was immediately drawn to some of the unique items you displayed. I was a little reluctant to just order them because you were in California and I'm in Illinois. You hear so may war stories about purchasing on the web that I kept hesitating to order. I finally phoned you and was immediately greeted by a very friendly voice who was very willing to take time to talk to me about your products, packaging and shipping. I explained my dilemma about needing the favors by a certain date and was assured that you would not have any problem with getting my order to me on time.

My order was shipped to me last week and they arrived safe and sound! I am so happy I ordered them; they even are cuter than the picture. Favors By Serendipity, I thank you for being such a pleasant company to work with, especially since you are so many miles away. I am sure that my shower will be most attractive with my decorations and my favors.

Thank you so much!!

Claudia

Thanks again,

Marianne

Thank you. I truly found a gem in you, in my search for pears. I am very grateful for all your help.

Maria

Thanks so much for shipping the dolphins. They look great! Very classy in that tulle wrapping.

Thanks so much. Great job.

Nicole

Dear Madam,
Today I received my order of placecard holders. I first called your store , after seeing your website, with some questions. I spoke with a very knowledgeable and pleasant gal. I opened my box and was so happy with its contents. This is quality and lovely. I went to MANY websites and looked in hundreds of catalogs until I came upon your site. Thank you. I just feel there is so much upset and complaining in the world you might like to hear of good things. Looking forward to your catalog.
Thank you, Robin