Free Shipping Offer (Valid until 12/31)
At Favors by Serendipity we realize that in the current times of economic turmoil our customers are looking to save money wherever they can. We are pleased to be able to help by offering free ground shipping on all orders totaling at least $79.00 before any applicable taxes. Simply enter the promotional code FREESHIP during the check-out process and you will receive free ground shipping!*
No Hassle Returns (We'll even pay the return shipping!)
At Serendipity, we want our customers to be able to order from us without the fear that they will be stuck with something they are not happy with, so in case you are not 100% satisfied with your purchase, we have made returning products Hassle Free, and we will even pay the return shipping! You may return (most) products to us for a full merchandise refund (see below for restrictions) and we'll pay for shipping within the United States*.
Simply contact us at 800-320-2664 for an RMA number, and we will take care of the rest.
Returns must be processed within 30 days after delivery. We will issue a credit within 14 days after we receive the return package. Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions.
Please note that some products are not eligible for return. These include: personalized, edible, perishable, sample, clearance and special order items.
Please note that any refund issued on your return will not include the original shipping charges on the order, also note that if you received free shipping on your original order, you are responsible for the return shipping charges. Our Free Return policy does not apply to orders that received being are being returned from international locations (locations outside of the United States) and APO/FPO locations. International customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.